Refund policy

Return and Refund Policy

At Kawaii Skin Lab, we aim to make your shopping experience simple and reliable. If your order arrives with an issue or you need to request a return, please review the policy below.

Return Requests

You may request a return within 30 days after your order is delivered. Returned items must be unused, in their original condition, and kept in the original packaging. We may require your order number or proof of purchase to process the request.

Items Not Accepted for Return

Due to hygiene and safety reasons, opened or used skincare, beauty, and personal care products cannot be returned.

We also cannot accept returns for gift cards, final sale items, clearance products, or customized/personalized products.

Return Instructions

To start a return, please email support@kawaiiskinlab.com
with your order number and reason for return.

If the item is damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review the issue quickly.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or wrong item sent by us.

Refunds

After we receive and inspect your returned item, we will send you an email update. If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Wrong Orders

Please inspect your package once it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can help with an eligible refund, replacement, or exchange.

Kawaii Skin Lab
212 Waldemar Ave #218, East Boston, MA 02128
Phone: 954-288-3908
Email: support@kawaiiskinlab.com